Refund policy

RETURN & REFUND POLICY

Thank you for shopping at Pawkin Pet. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

1. 30-DAY RETURN POLICY
We offer a 30-day return window. You have 30 days after receiving your item to request a return.
To be eligible for a return:
• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• A proof of purchase or order number must be provided.

2. RETURN PROCESS
To initiate a return, please follow these steps:
1. Contact our customer support team at mintorpetcare@gmail.com with your order number, reason for return, and clear photos if the item is defective or damaged.
2. If your return is accepted, our support team will provide you with the designated return shipping address and detailed return instructions.
3. Items sent back to us without first requesting a return will not be accepted.

3. RETURN SHIPPING FEES
• Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., damaged in transit, defective, or incorrect product sent), Pawkin Pet will cover the return shipping costs or arrange a free replacement.
• Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, incorrect size selection, or preference, the customer will be responsible for paying the actual return shipping costs.

4. DAMAGED OR INCORRECT PRODUCTS
Please inspect your order upon reception. Contact us immediately at mintorpetcare@gmail.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right through a replacement or full refund.

5. NON-RETURNABLE ITEMS
Certain types of items cannot be returned:
• Perishable goods or customized/personalized products.
• Gift cards.

6. REFUNDS
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be automatically processed to your original method of payment within 5–10 business days.
• Please note that your bank or credit card company may require additional processing time to post the refund to your statement.
• If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at mintorpetcare@gmail.com.

7. CONTACT INFORMATION
For any questions regarding our return and refund process, please reach out to us:
• Trade Name: Pawkin Pet
• Email: mintorpetcare@gmail.com
• Phone: +86 132 1999 7012
• Address: Room 1801, Tower B, Poly Center, Wuhou District, Chengdu, Sichuan 610000, China